Leading the industry in inmate telecommunications is Securus Technologies. The company has been around since 1986 and is based in Dallas, Texas. Aside from services that keep inmates connected with friends and family are facility management solutions. Items such as booking programs, correctional facility management software, and facility monitoring are just a few of the many services offered by Securus Technologies. In order to stay on top, Securus has recently acquired several companies. The most recent company is GovPayNet, a payment processing service that handles many different clients and types of payments. Everything from jail fees to traffic citations and background checks is handled by the company. They’ve been in business for well over 20 years, and provide a streamlined solution to their clientele.
The monitoring services offered by Securus Technologies include phone call and video visitation monitoring, as well as, house arrest and facility inmate monitoring as well. The communications monitoring has been praised by families, inmates, and facility employees as well. It’s been used to provide evidence in cases, and even to bring charges against employees acting in an unethical manner. Another recent development that’s been noted is that after acquiring another company known as JPay, the company has also implemented wireless containment systems. These devices prevent calls and text messages from being sent from contraband cellular devices. This is especially important as many crimes have been traced back to these devices.
Securus Technologies has also recently been accredited by the Better Business Bureau. Making the grade with an “A+” rating is impressive, especially for a company that serves customers numbering well over a million, and thousands of agencies. The customer satisfaction rating for Securus is at an all-time high as well. With an over 95 percent satisfaction rating and a one call resolution rate of nearly 100 percent, Securus Technologies is making progress every day. It’ll be exciting to see what the acquisition of GovPayNet will bring soon.