Headquartered in Texas, Securus Technologies is committed to providing emergency response, public information, investigation, and other services to make your world a safer place. Securus Technologies’ goal is to make you feel safe, even while you are reading this article. It is no shocker that Securus won the 2017 Gold Stevie Award in the Best Customer Service Training Department Category.
The Stevie Award recognizes the world’s most efficient companies’ efforts’ in customer service, business development and sales professionals. After receiving the award at the February 24, 2017 banquet, Danny de Hovos, Senior Vice President of Operations at Securus, said, “It’s great to be recognized by independent experts for the great strides we’ve made in customer service.’’ Likewise, de Hoyos said the company’s main goal was to empathize with the customer’s problem and to solve that problem on the first call from the customer. Securus Technologies has developed many tools to enable the customer service agents to focus on solving the customer’s issues and by guiding the customer effortlessly to a final solution. As a customer, I love being heard, and Securus Technologies always listens.
According to the Stevie Award judges, Securus Technologies’ role is extremely important in our society. Earning a Stevie Award is not easy; it is probably one of the most competitive and fastest-growing awards in the world. Securus Technologies understands its customer’s expectations and strives to always meet those expectations.