ConnectUs – The New Face of Digital Technology Inside the U.S. Prisons

The prison industry is known for using outdated technology and lengthy procedures, which complicates legal matters. For prisoners, jail authorities and stakeholders, lack of advancement in the prison technology is a hurdle to rehabilitate the criminal justice system. Luckily, there are some companies that continue to design and offer advanced tools to help criminal facilities in the United States operate more smoothly. A recently introduced ConnectUs Inmate Forms and Grievance application by Securus Technologies is an example of future technologies in the prison system.

Using the digital ConnectUs platform, prisoners can easily file various applications, online. It means that the days of paper work are becoming limited as ConnectUs will allow prisoners to file grievance applications, legal papers and medical requests, among various other limitless possibilities. Traditionally, such procedures required prisoners to file lengthy paperwork that were frequently lost in heaps of papers. Moreover, there was no formal method to inquire about the status of the application.

This is about to change with ConnectUs, where prisoners can not only file their requests online, but also get instant access to online status of the application. As for prison authorities, they can control the application by updating the content on a regular basis. For instance, a bulletin board can also inform prisoners of latest rules and compliance procedures. According to Securus Technologies, the company behind ConnectUs, the application is saving virtually thousands of man-hours considering that every prisoner files approximately 13.8 requests every month.

In fact, prison authorities also like the new application as survey reveals that automated forms saves over 65% of corrections staff time compared to the paper. Already, Securus is getting rave reviews from several detention centers across the nation. For instance, Chief Kolitwenzew from Kankakee County in Illinois said that his medical staff and everyone in the prison facility admires and love the new ConnectUs application.

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